• Please post your message in it's related sections only. Accounts may be blocked or limited if you post in wrong category !

Get Mobile Dialer | Free SIP client for mobile!

Sip Client customisation , Custom VoIP mobile dialer , OTP dialer , PBX softphone , PBX customisation, Video Conference solutions...Click to Speak

Search results

  1. A

    What is a WebRTC Phone?

    WebRTC Phone is one type of component of the unified communication approach to contact center strategy. Web RTC can enable communications within a business website so that customers need to click on a button or log into an app when they want to reach out to a service agent easily. There are some...
  2. A

    Best contact center software for your business

    Contact center software uses different kinds of advanced technology to support a customer, including email, SMS, voice, and chat over (VoIP). Contact center operations enable inbound queueing and routing, and outbound contacting. Using contact center software you can improve your customer...
  3. A

    Single-Tenant & Multi-Tenant - What is the difference?

    The main difference between single-tenant and multi-tenant is that single-tenant is used by the customer for their own usage and on the other side multi-tenant version is used by Internet telephony service providers, Internet service providers, telecom and VOIP providers for offering hosted call...
  4. A

    Single-tenant vs multi-tenant - What’s the difference?

    Single-tenant where each customer lives alone in a single apartment building that has its security And facilities are isolated from neighboring buildings. On the other side, multi-tenant teams live In different apartments inside a single apartment building. That's the main difference between...
  5. A

    What is ACD(Automatic Call Distribution) and its importance for business?

    An automatic call distribution telephone system that automatically receives incoming calls and distributed To the agents who are available at that time. This Feature is one of the most important features in the contact center software. The main purpose of ACD is to help inbound contact centers...
  6. A

    Skill based routing: what is it and how does it work?

    Skill-based routing is one type of strategy where your customers are assigned the most appropriate Skills relevant to handling their issues and concerns. For ex:- Spanish-speaking customers are sent to agents that can speak Spanish. With contact center software, you can transfer a call to a...
  7. A

    What is a predictive dialer and how does it work?

    A predictive dialer is one type of dialer that places phone calls before the agent. predictive dialer software helps increase productivity of agents and there are some benefits of predictive dialer software like intelligent call assignment, integrated organization and database management, it...
  8. A

    Best IP PBX software for small business

    IP PBX software is one of the best PBX software for your business. With the help of IP PBX The system saves your cost and is easy to use. There are some important features like WebRTC audio-video chat conference, SMS, and voice broadcast. You will get an integrated payment gateway for...
  9. A

    Top features for contact center software must have

    The contact center system must have some important features to improve your connection with Your customer and boost the satisfaction level of your customer as well as agents. 1. Automatic call distribution ACD helps to route calls to the most suitable agent or the department within the...
  10. A

    Top features for contact center software must have

    The contact center system must have some important features to improve your connection with Your customer and boost the satisfaction level of your customer as well as agents. 1. Automatic call distribution ACD helps to route calls to the most suitable agent or the department within the...
  11. A

    Call center vs. Contact center: what’s the difference?

    The main difference between contact centers and call centers as call center agents Provide customer service over the phone and on the other side contact center agents are provided Customer service via phone and text-based forums like email, live chat, text messages, and social media. Call center...
  12. A

    What is Call Disposition? Key features of call center software you should know about it

    A call disposition is one type of tool to understand consumer behavior and agent performance. There are some key benefits of call disposition in call center software. With the use of call disposition With the software, you can handle calls in a personalized way. This software allows you to...
  13. A

    How to improve call center agent performance

    Call center improvement strategies help to improve call center agents performance as well as productivity also. There are some important tips for enhancing the productivity of your call center agents. In call center stress can impact on agents performance so, allow frequent breaks to your...
  14. A

    Top 6 key advantages of auto dialer software for call center

    Auto Dialer software helps to reduce agents' idle time. Telemarketing auto-dialers Give you real-time monitoring and reporting. Auto Dialer software enhances the Talk time of the agent and also boosts operational efficiencies.it will improve the lead conversion ratio. You can run multiple...
  15. A

    What industries are capitalizing on call center software?

    There are companies that need call center services. Call center industry It is one of the largest industries. Some industries use call center services For a better customer experience. Here, some industries mention who use Call center services, healthcare industries are one of them who use this...
  16. A

    Benefits of Autodialer Software You Must Know About It

    There are some key Benefits of Auto dialer Software For Your Business. If You Use Auto dialer Software in Your Business It Will Increase Productivity. Auto dialer Software reduces Agent Downtime and It Gives you Real-Time Monitoring. With the Use of Auto dialer Software, you should Maintain...
  17. A

    Best Contact Center Software in the USA

    Hodusoft Provides Contact Center Software Use Different types of Advance technology to support a customer, including email, SMS, voice, and chat over (Voip). contact center operations enable inbound queueing and routing, and outbound contacting. Using Contact Center Software you can improve your...
  18. A

    Best call center software for your Business

    A call center software is one type of tool which can help you to handle inbound and outbound telephone calls to operate your business. With the use of call center software, you can communicate with your customers via calls only. There are some benefits of a call center system: Call center...

Complete Contact Center Solution!

Complete Call center solution | Cost effective and Fully featured Contact center solutionsClick to Speak