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Hodusoft offers one of the best contact center for your business. skill based routing is one of the best Feature of contact center software. Skill-based routing makes sure that every call is handled by a highly appropriate call center executive. With HoduCC – Contact Center Software, you can...

HoduSoft offers one of the best enterprise contact center software solutions for your business. Get your hands on HoduSotf’s enterprise contact center software solutions to improve your customer journey. HoduCC enterprise contact center software is simple to set up and easy to use. with the use...

First-call resolution is a customer service metric that shows how well a call center is doing and resolving customer interactions on the first call. There are some best practices to improve for: firstly provide your Team with quality training, empower your customers, get as much information as...

Call center software is one type of tool that helps you to handle inbound and outbound calls for your business. Call center software is a central platform to handle operations. Call center software helps businesses manage communication over the phone. Hoducc provides one of the best call center...

HoduCC provides one of the best contact center software for insurance companies. Some Companies in the insurance sector are using omnichannel contact software with CRM systems to manage Their communications with customers. With the help of this software, agents of contact centers can communicate...

Hodusoft offers a predictive dialer Software where an automated dialer places phone calls even before the agents become available. A predictive dialer dials multiple contacts at once and ensures that agents achieve maximum customer connectivity. There are some benefits like higher agent...

A multi-tenant IP PBX software used by VoIP providers for better proficiency and customer efficiency. There are some important benefits of multi-tenant IP PBX software for VoIP service providers. Innovative Communication Features and Tools:- There are key features one can get with this...

WebRTC Phone is one type of component of the unified communication approach to contact center strategy. Web RTC can enable communications within a business website so that customers need to click on a button or log into an app when they want to reach out to a service agent easily. There are some...

Contact center software uses different kinds of advanced technology to support a customer, including email, SMS, voice, and chat over (VoIP). Contact center operations enable inbound queueing and routing, and outbound contacting. Using contact center software you can improve your customer...

The main difference between single-tenant and multi-tenant is that single-tenant is used by the customer for their own usage and on the other side multi-tenant version is used by Internet telephony service providers, Internet service providers, telecom and VOIP providers for offering hosted call...

Single-tenant where each customer lives alone in a single apartment building that has its security And facilities are isolated from neighboring buildings. On the other side, multi-tenant teams live In different apartments inside a single apartment building. That's the main difference between...

An automatic call distribution telephone system that automatically receives incoming calls and distributed To the agents who are available at that time. This Feature is one of the most important features in the contact center software. The main purpose of ACD is to help inbound contact centers...

Skill-based routing is one type of strategy where your customers are assigned the most appropriate Skills relevant to handling their issues and concerns. For ex:- Spanish-speaking customers are sent to agents that can speak Spanish. With contact center software, you can transfer a call to a...

A predictive dialer is one type of dialer that places phone calls before the agent. predictive dialer software helps increase productivity of agents and there are some benefits of predictive dialer software like intelligent call assignment, integrated organization and database management, it...

IP PBX software is one of the best PBX software for your business. With the help of IP PBX The system saves your cost and is easy to use. There are some important features like WebRTC audio-video chat conference, SMS, and voice broadcast. You will get an integrated payment gateway for...

The contact center system must have some important features to improve your connection with Your customer and boost the satisfaction level of your customer as well as agents. 1. Automatic call distribution ACD helps to route calls to the most suitable agent or the department within the...

The contact center system must have some important features to improve your connection with Your customer and boost the satisfaction level of your customer as well as agents. 1. Automatic call distribution ACD helps to route calls to the most suitable agent or the department within the...

The main difference between contact centers and call centers as call center agents Provide customer service over the phone and on the other side contact center agents are provided Customer service via phone and text-based forums like email, live chat, text messages, and social media. Call center...

A call disposition is one type of tool to understand consumer behavior and agent performance. There are some key benefits of call disposition in call center software. With the use of call disposition With the software, you can handle calls in a personalized way. This software allows you to...

Call center improvement strategies help to improve call center agents performance as well as productivity also. There are some important tips for enhancing the productivity of your call center agents. In call center stress can impact on agents performance so, allow frequent breaks to your...