Call center vs. Contact center: what’s the difference?

[alex.smith]

The main difference between contact centers and call centers as call center agents Provide customer service over the phone and on the other side contact center agents are provided Customer service via phone and text-based forums like email, live chat, text messages, and social media. Call center software sticks only to telephone-based communication, while contact center software is the channel They used to engage with customers. Both the software are best for your business. You can connect with your customers via this software and enhance the customer experience as well as boost your business to the next level.

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