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During the early days of the VoIP technology, it was surrounded by skepticism over its long-term viability and its suitability across industries. However, the past decade has seen VoIP being firmly recognized and implemented across businesses of every size and industry of every nature. Beyond the basic options such as voicemail, call waiting and call forwarding, there are many strategic features that empower businesses.

Security
Security for its communications is fundamental for all businesses. VoIP offers that by adding a layer of security for all voice communications and encryption for media and other data.

Mobility
VoIP solutions enable remote operation, giving the employees and managers, spread across vast geographies, access to constant and reliable communication, even when they are away from their offices.

Scalability
As against a traditional alternative, where scaling up translated into expensive hardware and access to basic features entailed a minimum set-up size, VoIP uses the limited resources of money, space and manpower more efficiently. There is a reduced requirement for infrastructure freeing up physical space.

Unified Communications
Unified communication fuses and brings together all corporate communication channels such as voice, chat, video, mobile and email as a part of a single integrated suite. UC, when linked with the right business processes, can dramatically amplify productivity.

Analytics
VoIP Service providers the businesses with an option for analysis of their interactions with their employees and the customers. The nature of the industry that these businesses operate in, determines the level of analytics that they need. However, the information is made available for all interactions with the VoIP solution.
 

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