Let’s take a look at some of the ways that can help a contact center become proactive:
1.Switching to a cloud-based platform:
2.Taking Workforce management seriously:
3.Allowing agents to work from home and other places:
4.Using speech analytics to actively maintain a professional approach:
1.Switching to a cloud-based platform:
2.Taking Workforce management seriously:
3.Allowing agents to work from home and other places:
4.Using speech analytics to actively maintain a professional approach:
Last edited: