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What is CPaaS?

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What is CPaaS?

CPaaS stands for the Communications Platform as a Service. A CPaaS is a cloud-based platform that enables developers to add real-time communications features to their own applications without needing to build backend infrastructure and interfaces.

Traditionally, real-time communications (RTC) have taken place in applications built specifically for these functions. For example, you might use your native mobile phone app to dial your bank, but have you ever wondered why you can't video chat a representative right in your banking app?

These dedicated RTC applications - the traditional phone, Skype, CallHippo, WhatsApp, etc. - have been the paradigm for a long time because it's costly to build and operate a communications stack, from the real-time network infrastructure to the interfaces to common programming languages.

A CPaaS offers a complete development framework for building real-time communications features without having to build your own. This typically includes software tools, standards-based application programming interfaces (APIs), sample code, and pre-built applications. CPaaS providers also provide support and product documentation to help developers throughout the development process. Some companies also offer software development kits (SDKs) and libraries for building applications on different desktop and mobile platforms.
 

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