Renaming Recordings in asterisk.

[Akrobah]

Hi team,I'm trying to rename the incoming queue recordings to show caller ID,name of the queue and the agent who received the call.Anyone who can explain to me where I can do it please help

 

[voip.batsman]

Hello , what is the issue ? Do you want to rename files ?. Can you explain ?

 

[Akrobah]

Im using a Xivo PBX and my queue recording after mixmonitor are saved in a format like this 1626061813.622893.wav...I would like the format to be something like this "Incomingqueue(the queue the call got into)-07023777***(CallerID)-200(Agent extension who received the call)-10:30(Time the call was received). Im stack on where the naming of the recording is done in the dial plan after mixmonitor.

 

[Akrobah]

Hello , what is the issue ? Do you want to rename files ?. Can you explain ?

Im using a Xivo PBX and my queue recording after mixmonitor are saved in a format like this 1626061813.622893.wav...I would like the format to be something like this "Incomingqueue(the queue the call got into)-07023777***(CallerID)-200(Agent extension who received the call)-10:30(Time the call was received). Im stack on where the naming of the recording is done in the dial plan after mixmonitor.

 

[voip.batsman]

@Akrobah I do not know your Xivo PBX dialplan . You can set and access Queue variables in dial plan something like ..

exten => n,Set(thisQueue=${GLOBAL(QUEUE_${EXTEN})})

Mixmonitor monitor application funcion is MixMonitor(filename.extension,[options,[command]]) .

So access the asterisk standard varaibles like extension and your custom varaible and prepare file name to pass it toMixMonitor. Also look at 'g' and 'h' operator of dialplan . 'h' operator allows you to do some activity on call after it completed , in your case renaming file .

You can send Mixmonitor part of dialplan and let me see if i can give you some hint .

 

[Akrobah]

@Akrobah I do not know your Xivo PBX dialplan . You can set and access Queue variables in dial plan something like ..

exten => n,Set(thisQueue=${GLOBAL(QUEUE_${EXTEN})})

Mixmonitor monitor application funcion is MixMonitor(filename.extension,[options,[command]]) .

So access the asterisk standard varaibles like extension and your custom varaible and prepare file name to pass it toMixMonitor. Also look at 'g' and 'h' operator of dialplan . 'h' operator allows you to do some activity on call after it completed , in your case renaming file .

You can send Mixmonitor part of dialplan and let me see if i can give you some hint .

Would you like a screenshot of the dialplan like that of extensions.conf

 

[voip.batsman]

if you can yes ! . I may try to give you some hint based on that . Distros like freepbx have their own dialplans . You need to look at the lines where queue processing and mixmonitor section .

 

[voip.batsman]

Is your issue resolved ?. If so please post it in this thread to help other people