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Top 5 Features for Your Office Phone System

Cloud telephony needs no introduction. It has firmed its feet in the world of telephony and showed the world that enjoying hassle-free, cost-effective, and customer-centric communication is possible. This is why almost half of the businesses have already migrated to the cloud-based office phone system.

  • Auto Attendant
    We all know what sort of damage high waiting call does to your brand image. Businesses of all sorts try their best to reduce it. Some get succeed while others have to face disappointment. Auto-attendant is one feature that you can’t ignore if you wish to reduce high call waiting time. It will take care of it once and for all.
    The best part is that it won’t ask for special efforts from your side. By using the powerful AI, the auto attendant feature identifies which line is free and auto transfers the incoming call on it. All of this happens so quickly that your customer will get a response in less than 90 seconds.

  • Multiple Line Extension
    If you have multiple business operations then you can face high call traffic. Having different office phone systems for different departments exerts a high costing burden on you. It can be out of the question for small businesses. They either have to deal with a high number of missed calls or have to cut-down its operational expansion. But the virtual phone number has a solution for this issue. It offers you the ability to manage multiple lines from a single place with line extensions.

  • Acoustic Fence
    If you are dealing with multiple background noises while attending a customer call then it will surely fire you back. This is the last thing that a customer would expect from a business.
    Cloud telephony offers you a better and reliable way to curb this issue. And this way is Acoustic Fence.

  • Auto Call Distribution
    Your whole communication infrastructure will crash down if one of your agents is over occupied and others are enjoying leisure time. This can create massive operational goof-ups. To prevent this hassle, you have an auto call distribution feature.

  • Direct Inward Dialing or DID
    DID or Direct Inward Dialing is here to save big on your operational cost by eliminating the need to have different phone lines for different employees. With the help of this feature, you can have a centralized place to attend all the incoming calls. This feature reduces the delays in attending incoming calls and improves call handling ability.
Hodusoft provides the best and reliable business phone system for your small and medium organization. Hodusoft provides single and multi-tenant business phone systems for a small and medium organizations. For more details, email: sales[at]hodusoft[dot]com

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