First-call resolution is a customer service metric that shows how well a call center is doing and resolving customer interactions on the first call. There are some best practices to improve for: firstly provide your Team with quality training, empower your customers, get as much information as possible and you should get clear about issues. These are all some practices that you can do and improve your first call resolution.
Call: +91-8866728362/+1-707-708-4638
Visit: https://hodusoft.com/
Drop a mail here: sales@hodusoft.com
Call: +91-8866728362/+1-707-708-4638
Visit: https://hodusoft.com/
Drop a mail here: sales@hodusoft.com