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What is ACD(Automatic Call Distribution) and its importance for business?

#1
An automatic call distribution telephone system that automatically receives incoming calls and distributed To the agents who are available at that time. This Feature is one of the most important features in the contact center software. The main purpose of ACD is to help inbound contact centers Sort and avoid overwhelming the team. Automatic telephony system allows faster response to incoming calls By routing it to the best available agent. ACD call system increases call responses and call handling time. An ACD telephony system can boost the satisfaction of your customer.


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