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Why Choose Vicibox Center?

#1
We are always here to run your operations smoothly.

WebRTC Based Solution: No need for any soft/hard phones.

Low-Cost Dialing Solution & many user-friendly features……………..



*Features: WebRTC Based Web Phone, Predictive Dialing, AMD Detection, Human Detection & many more...*



Dialer Features
  • Ø Inbound, Outbound and Blended call handling, also Inbound Email and Chat

  • Ø Skills-based routing with agent ranking

  • Ø Outbound agent-controlled, broadcast and predictive dialing

  • Ø Integrated call recording

  • Ø Three-Way calling within the agent screen

  • Ø Agent Scripting with customer data

  • Ø Scheduled Callbacks: Agent-Only and Anyone

  • Ø External CRM Integrations

  • Ø Ability to have agents work from almost any internet connected computer

  • Ø Web-configurable IVRs and Voicemail boxes

  • Ø Outbound CallerID Groups: per-State, per-Areacode, Round-robin and Auto-rotate

  • Ø Custom Data Field Forms with Switchable Forms

  • Ø Zoiper, Webphone and our WebRTC phone are both included

  • Ø Virtually limitless campaigns, lists, IVRs, inbound queues, DIDs, phone accounts, voicemail boxes, and user accounts

  • Ø Inbound Post-Call Customer Surveys

  • Ø Inbound Queue Preserve-Place-in-Line

  • Ø Inbound Queue Closing Time Features

  • Ø Integrated web-based agent phone included requires no agent setup

  • Ø Immediate or scheduled website callbacks

  • Ø Real-time reports with “click-to-listen” to monitor agent phone calls

  • Ø Inbound and Advanced Forecasting Reports

  • Ø Internal chat and broadcast messaging to agents

  • Ø Full USA, Canada, and UK regulatory-compliance

  • Ø DNC.COM Lead Filtering and Inbound Call Filtering

  • Ø 99.9% up-time guarantee*

  • Ø Dedicated dialing server hardware

  • Ø Single server guaranteed to handle at least 25 agents at 3:1 line ratio

  • Ø Additional servers can be added to increase agent and call capacity

  • Ø Month-to-month terms, no long-term contracts

  • Ø No hidden fees


Contact for Demo
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Skype: ahsan_siam

Whatsapp: +880173538601
 

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